Politique d’expédition

Where we ship

We ship to the United States and Canada. We do not currently ship anywhere else.

Processing time

Orders are processed within 1–3 business days. Orders placed on weekends or holidays begin processing the next business day.

Delivery time

Delivery takes 7–14 business days after processing. Total time from order to doorstep: typically 8–17 business days.

Shipping cost

Free on all orders. There is no minimum.

Holiday deadline

Order by December 1 to receive your order before Christmas. We cannot guarantee delivery before December 25 for orders placed after that date.

Tracking

You will receive a tracking number by email as soon as your order ships. Tracking can take 2–5 business days to show its first scan.

How we fulfil orders

Our products are shipped from partner warehouses. Items in the same order may occasionally arrive in separate parcels at no extra cost to you.

Customs and duties

Orders to the United States and Canada ship with duties prepaid. You will not be asked to pay anything on delivery.

Delays

If your order has not arrived 20 business days after shipping, email fayewebmakers@gmail.com with your order number. We will trace it and either reship or refund you in full.

Wrong address

We ship to the address you enter at checkout. If it is incorrect, email us within 12 hours of ordering and we will try to correct it before dispatch.