14-day guarantee on damaged or incomplete orders
If your order arrives damaged, incomplete, or not as described, email fayewebmakers@gmail.com within 14 days of delivery with your order number and a photo. We will send a replacement or refund you in full, your choice. You do not need to return the item.
Changed your mind
You may return an item within 14 days of delivery for any reason. Email us first for return instructions. Return shipping is at your cost. Please send the item back complete and in its original packaging. If a set has been built or pieces are missing, we may reduce the refund to reflect the loss in value.
Cancellations
Email us within 12 hours of ordering and we will cancel and refund in full, provided the order has not yet been dispatched.
Refund timing
Approved refunds are issued to the original payment method within 14 days. For change-of-mind returns, we refund once the item arrives back with us. Your bank may take a few more days to show it.
Lost parcels
If tracking shows no movement for 15 business days, contact us. We will reship or refund.
How to reach us
fayewebmakers@gmail.com. We answer within 1 business day.